1. Introduction
Welcome to Nuvana Living. We are committed to protecting your privacy and ensuring the security of the personal information you provide us. By accessing and using our website and services, you agree to the terms outlined in this privacy policy. If you do not agree with these terms, we recommend that you do not use our website or services.
2. Information We Collect
We may collect and process the following information:
- Personal data: Name, address, email, phone number, payment information, identification document, among others.
- Reservation and stay information: Check-in and check-out dates, accommodation preferences, special requests, among others.
- Browsing and website usage data: IP address, browser type, device used, pages visited, and cookies (see Cookies section).
3. Use of Information
The collected information will be used for the following purposes:
- Managing reservations and facilitating the leasing process.
- Offering and improving our services, including customer support and personalization of the guest experience.
- Processing payments and billing.
- Complying with legal and regulatory requirements.
- Sending communications related to your stay or promotions, only if you have given your consent.
4. Information Sharing
At Nuvana Living, we do not share or sell your personal information to third parties, except in the following cases:
- When necessary for service provision (e.g., with payment providers, booking platforms, or accountants).
- To comply with legal obligations, such as responding to government authorities or adhering to applicable regulations.
- With your express consent for any other purpose.
5. Data Security
We implement technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute protection.
6. User Rights
You have the right to:
- Access the personal data we have collected about you.
- Request the correction of inaccurate or outdated information.
- Request the deletion of your data when it is no longer necessary for the described purposes.
- Object to the use of your information for certain purposes, such as marketing.
To exercise these rights, you can contact us using the details provided in the contact section.
7. Changes to the Privacy Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page, and if they are significant, we will notify you through appropriate channels.
8. Contact
If you have any questions about our Privacy Policy or wish to exercise your data protection rights, you can contact us at: Nuvana Living
Email: info@nuvanaliving.com
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